SHIPPING & RETURNS

Shipping Policy

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We strive to deliver as soon as possible yet COVID-19 has increased certain deliveries. Please keep that in mind when your product isn't on time. We've noticed most products take 2-3 working days during these hectic times. 

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Usual shipping time:

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NL 1 - 2 Working days

Rest of Europe +UK 2 - 3 Working days 

USA 3 working days

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Other EU/Worldwide: Please contact us through e-mail with your shipping address and we'll get back to you asap for an estimated quotation on shipping costs. 

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Please note that any customs charges are to be paid by the customer on receipt.

Return & Exchange Policy

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Please allow 3-5 working days for us to process any item that comes back to our warehouse. Our policy lasts for 14 days after a customer has received their order.

As long as the product you are returning is unused (sticker intact) in the same condition it was received in, still in its original packaging and has been returned within 14 days of you receiving the product, then you are eligible for a refund or exchange. Keep in mind that the paper sticker can't be broken. Once you've opened our product we can't refund. Please note that we hold in a fee for the return shipment:

 

NL €4.95 

BE €5.95 

Rest of Europe €9.95

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Situations where only partial refunds are granted: any item that is returned more than 15 days after delivery.

Situations where no refund is granted: any item that is returned more than 30 days after delivery.